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• Objective
• Security Clearance
• Experience
• Software Support Engineer III – Team Leader
• CIO & Sr. Web Application Developer
• Support Technician
• Laborer
• Web Developer / Designer
• Calibration / Service Manager
• Research Assistant
• Computer Skills
• Education
• References

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Objective

My ultimate goal is to secure a successful career as a Software Support Manager.

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Clearance

I received my security clearance in 2000 while working for Centra Technology, Inc. It may or may not still be active.

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Experience

Software Support Engineer III – Team Leader

2004-11-15 :: 2009-11-24,
Percussion, Inc., 600 Unicorn Park Drive, Woburn, MA 01801, USA

http://www.percussion.com/support/

I lead a collaborative team of software support engineers. Together we troubleshoot and diagnose customer issues. Our customers represent a wide range of technical skills from highly skilled individuals such as Application Developers, DBA's. and Network Administrators, to Subject Matter experts and Content Contributors and basic end users. I'm required to know Java, SQL, RDBMS's (Oracle 9i-10g, MS SQL 2000/20005, MySQL, DB2), CSS, JavaScript, HTML, XHTML, XML, XSL, Windows, Linux, Solaris, MacOS X, etc…

CIO & Sr. Web Application Developer

2003-07-00 :: 2009-11-24,
TopQualityRehabs, LLC., Beverly, MA

http://topqualityrehabs.servehttp.com/

I'm currently using all of my computer, business and people skills in concert to achieve extremely high profit margins (> 30%) on pre-foreclosed real estate properties. I researched the market and created a simple business model, which has turned out to be very accurate. We purchased our first property in May 2004 and we closed in June 2004 with a 38% profit margin relative to the fair market value.

Support Technician

2003-06-17 :: 2003-07-27
Cambridge College, Cambridge, MA

http://www.cambridgecollege.edu

I provided full technical support for the National Institute for Teaching Excellence program. Several hundred teachers from around the US came to either finish their Mater's degree in Education, or receive their Certificate of Advanced Graduate Studies in Education. I was responsible for setting up the wireless network, getting all the students connected to the network and the networked printers, teaching an introductory course to FirstClass, installing new software, upgrading systems, and trouble-shooting any and all technical issues or problems.

Laborer

2001-03-00 :: 2001-10-00
Kelleher Construction, Inc., Beverly, MA

Took time off to help my father with his construction company during the economic slump.

Web Developer / Designer

1999-10-00 :: 2001-02-00
Centra Technology, Inc., Burlington, MA

http://www.centratechnology.com

I was responsible for installing new software, upgrading systems, evaluating and implementing patches, resolving software related problems. I performed local system backups, and when necessary the recovery of data. I was also responsible for the development process, the flow of information, and the human factors (i.e. the G.U.I. or Graphical User Interface) of our clientís secure web sites. All images, graphics and animations were built using Adobe products such as PhotoShop, Illustrator and ImageReady. Site Designs and Page layouts were generated and managed using Adobe GoLive, Macromedia Dreamweaver and TextPad. CD-ROM demos and website intros were built using Macromedia Flash 5, Fireworks 4 and Shockwave Studio 8. All code was handwritten using a combination of languages and IDEís. (HTML, JavaScript, PHP, Perl, ASP, DHTML, ColdFusion, Java, Crystal Reports, Microsoft Access, Microsoft SQL, MySQL, Oracle, XML/XSL/XSLT/DTD/Schema)

Calibration / Service Manager

1998-04-00 :: 1999-07-00
Ophir Optronics, Inc., Danvers, MA

http://www.ophiropt.com

I assisted the Sales Department by determining the correct hardware/software for our customer's unique applications. I helped design, install and maintain our Windows NT/98 computer network. I repaired, evaluated and calibrated our client's Laser Power/Energy Meters. I was responsible for customer service, technical support, and troubleshooting of our Laser Power/Energy Meters. I also ordered supplies and managed our inventory.

Research Assistant

1996-05-00 :: 1997-05-00
Wheaton College, Norton, MA

http://www.wheatoncollege.edu/Faculty/JohnMichaelCollins.html

This is an excerpt from the Wheaton College Website. "The Research Corporation Cottrell Science Award (1995) was awarded to Profs. John Collins and Xuesheng Chen for a proposal entitled "Light-shifts of Energy Levels of Rare Earth Ions in Solids." The experiment involves measuring the effect of a high intensity laser field on the energy levels in solid state laser materials containing Rare Earth ions. Adam Scarcella (class of 1997) was employed in the summer of 1996 to construct the Q-switched Nd: YAG laser to be used in the project. Investigations will continue throughout the 1996-97 academic year."

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Computer Skills

Skill		Years
	Apple Macintosh : Mac OS [7-8-9-X]	15
	Microsoft PowerPoint [All Versions]	15
	Microsoft Excel [All Versions]	15
	Microsoft Word [All Versions]	15
	WinTel PCs : Windows [95-98-NT-2000-XP]	15
	Adobe Photoshop [All Versions]	13
	Adobe ImageReady [All Versions]	11
	HTML-Javascript-CSS	11
	Linux RedHat [7.x-8.x-9.x]	9
	Apache [1.3.x-2.0.x]	9
	PHP [4.x.x]	9
	MySQL [3.x.x-4.x.x]	9
	Adobe Acrobat	8
	Adobe Illustrator [All Versions]	8
	BBEdit [6-7]	7
	Adobe InDesign	7
	Macromedia Flash [5-MX]	7
	Macromedia Fireworks [4-MX]	7
	Macromedia Dreamweaver [4-MX]	7
	SQL-PL/SQL Oracle Database [8i-9i]	7
	JAVA, JSP, EJB, JDBC	7
	XML / XSL/XSLT / DTD / Schema	7

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Education

Cambridge College - Cambridge, MA

Master of Management: Concentration in E-Commerce (MMEC)

June 8, 2003

The Master of Management with a concentration in e-commerce teaches adult learners the tools used for development of e-commerce systems and the management skills needed to plan projects and lead people in organizations engaged in e-commerce. The program has been developed in cooperation with leaders in the information technology industry.

Wheaton College - Norton, MA

Bachelor of Arts: Physics (BA)

May 17, 1997

The Physics Department offers students a foundation which allows for continuing education in engineering, astronomy, music or geology. The department assists students in tailoring coursework to their specific goals.

Physicists and astronomers attempt to understand the universe--what it's made of, and how it works. We study the universe out of a deep faith that it is both understandable and worth trying to understand.

Chair: Xuesheng Chen
Phone: 508-286-3977

New Horizons - Burlington, MA

Beginning Macromedia Flash Certified

January 2001

Since 1982, New Horizons Computer Learning Centers has grown to become the largest independent IT training company worldwide. We offer more courses, at more times and in more locations than any other company in the computer training industry.

Montserrat College of Art - Beverly, MA

Attended One Semester

September 1993 to January 1994

Bishop Fenwick High School - Peabody, MA

Diploma

May 21, 1993

St. Mary's - Beverly, MA

Diploma

June 9, 1989

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References

1. John M. Collins, Ph.D.
   Associate Professor of Physics, Wheaton College
   Phone: (508) 286-3976
   e-mail: jcollins@wheatoncollege.edu
   
   
2. Jonathan Roberts
   Senior Web Developer at Centra Technology, Inc.
   Phone: (781) 272-7887
   e-mail: robertsj@centratechnology.com
   
   
3. Charles W Gilligan
   My Next Door Neighbor at 12 Bisson Street, Beverly MA
   Phone: (978) 927-2968
   e-mail: NA
   
   
4. Prof. William D. McMullen, Ph.D.
   Directory of Information Technology at Cambridge College
   Phone: NA
   e-mail: wmcmullen@cambridgecollege.edu
   
   
5. Hank Tarbi
   Coordinator at Cambridge College
   Phone: (671) 873-0479
   e-mail: htarbi@YearUp.org
   
   
6. Andrew Richardson
   IT Manager at Centra Technology, Inc.
   Phone: (603) 738-0372
   e-mail: radar03301@yahoo.com
   
   

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